Supercharge your hospitality with CX experts
Hospitality thrives on guest satisfaction -85% of travelers read reviews before booking
rethinkCX helps hotels, resorts, and restaurants improve service, increase loyalty, and boost reviews with tailored CX strategies, including finding the perfect outsourcing partner.
Why Hospitality CX Needs Improvement
Inconsistent Service
40% of guests report uneven experiences, harming loyalty. rethinkCX ensures consistent service delivery to create memorable stays for every guest.
40%
Guests Report Uneven Experience
Expect Replies within 10 Minutes
60%
Slow Response Times
60% of guests expect replies within 10 minutes, but delays disappoint. rethinkCX finds outsourcing matches to provide fast, 24/7 support for guest inquiries.
Negative Reviews
30% of reviews cite poor service, deterring bookings. rethinkCX uses VoC strategies to address issues and boost 5-star reviews for hospitality businesses.
30%
Reviews Cite Poor Experience
In today's competitive marketplace, where products and services abound and choices are abundant, customer experience is the stand out factor.
Businesses often face the decision between outsourcing to a Business Process Outsourcing (BPO) provider or keeping operations in-house.
