Supercharge your healthcare with CX experts
rethinkCX helps providers reduce wait times, improve satisfaction, and streamline support with tailored CX strategies, including finding the right outsourcing partner.
Healthcare demands exceptional patient experiences.
Why Healthcare CX Struggles
Long Wait Times
20% of patients wait over 30 minutes, causing frustration and dissatisfaction. rethinkCX streamlines processes to reduce delays and improve patient care experiences.
20%
Patients Wait Over 30 Minutes
Patients Want Unified Touchpoints
60%
Fragmented Communication
60% of patients want unified digital and physical touchpoints. rethinkCX ensures seamless communication across channels for better healthcare experiences.
Staff Burnout
45% of healthcare workers report burnout, impacting care quality. rethinkCX finds outsourcing matches to ease workloads and enhance patient support efficiency.
45%
Workers Report Burnout
In today's competitive marketplace, where products and services abound and choices are abundant, customer experience is the stand out factor.
Businesses often face the decision between outsourcing to a Business Process Outsourcing (BPO) provider or keeping operations in-house.
