Supercharge your ecommerce with CX experts
rethinkCX helps e-commerce brands reduce abandonment, increase conversions, and build loyalty with expert CX strategies, including finding the perfect outsourcing match.
Ecommerce thrives on seamless customer experiences.
Why Ecommerce CX Falls Short
High Cart Abandonment
70% of e-commerce carts are abandoned due to poor UX, hurting sales. rethinkCX reduces friction with journey mapping to boost conversions and customer satisfaction.
70%
Abandoned Cart
Expect Seamless OMNI Experience
60%
Inconsistent Omnichannel Support
60% of shoppers face inconsistent mobile-to-desktop support, eroding trust. rethinkCX unifies channels to deliver seamless CX across all e-commerce touchpoints.
Slow Response Times
53% expect replies in 1 hr, but delays in e-commerce support hurt sales. rethinkCX finds outsourcing matches to ensure rapid 24/7 responses, keeping customers engaged.
53%
Expect Replies Within 1 Hour
In today's competitive marketplace, where products and services abound and choices are abundant, customer experience is the stand out factor.
Businesses often face the decision between outsourcing to a Business Process Outsourcing (BPO) provider or keeping operations in-house.
